How Online portal eases business operations in Kenya

Safaricom teams up with eCitizen to increase transactional capabilities

More and more companies are starting to use the fast and easy e-services provided by the Invest Easy online portal.

The new secure portal enables investors to complete their company registration process online in less than three minutes.

From left: KenInvest MD Moses Ikiara, US

In addition to starting a new company, the portal also enables existing businesses to manage their interactions with the government.

Given the benefits that electronic service delivery offers, governments around the world are moving systematically to increase the contact their citizens have with them online by establishing country portals. The Kenyan Government has not been left behind, and have introduced e-Citizen.

Launched in 2014, e-Citizen is the one-stop portal for government information and services. e-Citizen pioneered the concept of providing cross-agency, citizen-centric information and services, to help Kenyan Citizens complete their transactions conveniently. e-Citizen is an initiative by the Ministry of Finance and is managed by the I.C.T. Authority of Kenya.

The e-Citizen portal is more transparent, convenient & secure means to access the information and services of various governmental departments.  The platform allows the integration of information and services from different governmental organizations in one place for the citizens.

Information is organized in groupings that enable Kenyans to find the information and services they need easily. These are namely:- Businesses, Marriage, Driving, Lands, Immigration and Civil Registration Services

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This neat organization ensures that the information and services provided on this platform are directly delivered by the correct agency with the right knowledge.

Citizens and businesses no longer need to understand how the government is organized or the department responsible for the service that is required, and will also spare lots of Kenyans from wasting time and resources running up and down the C.B.D. looking for a specific agency.

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The World Bank’s Ease of Doing business index indicated that Kenya had improved 28 helped by reforms in business and property registration, electricity connections and access to credit.

Kenya was ranked at position 108 out of 189 countries globally compared to 136 last year, making it the third most improved economy.

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This stopped a downward trend since 2011 when Kenya slipped to position 109 from 98 a year earlier, 121 in 2012 and 137 in 2013.


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