Telecommunication giants Safaricom-owned mobile money service M-Pesa has been hit by an outage.
Customers making transactions on Thursday experienced glitches.
Safaricom’s mobile money service M-Pesa hit by outage as customers experience glitches in transactions. pic.twitter.com/EXmazcUVm6
— Citizen TV Kenya (@citizentvkenya) January 23, 2020
Kenyans have taken to social media to share some of the glitches they are experiencing.
A twitter user by the name Kiprotich has narrated how he went to a petrol station to refill his car, expecting to pay via M-Pesa only for him to realize that it was not functioning.
In a petrol station, going to pick your mum at stage, wants to pay via mpesa and you find it not functioning.#Boycott Safaricom
— KIPROTICH (KIP) (@KIPniKIP) January 23, 2020
Some other Kenyans still expressed their disappointment in the service.
Mpesa mpesa mpesa, shitty every now and then
— Fin (@ConfusedFin) January 23, 2020
Mpesa has become unreliable these days.
I have also noted that Safaricom's quality network is nowadays experiencing outages and unreliable customer care service.
Something is afoot. https://t.co/dA6An8NLwN
— Eric (@amerix) January 23, 2020
I now understand why Michael Joseph sold all his Safaricom shares. It is coming down. Mpesa.
— M.A.A (@itsAlumasi) January 23, 2020
MPESA is down! What happened to @SafaricomPLC after Bob left us?🤦🏽♂
— David Maina Ndung'u🇰🇪 (@ItsDavidMaina) January 23, 2020
This is however not the first time M-Pesa is experiencing the glitches.
In December 2018, M-Pesa was unavailable due to hitches affecting its database, an issue that was confirmed by the telecommunications firm.
The same was experienced in 2011, with Safaricom apologizing to its customers later.
By the time of publishing this article, Safaricom had not yet issued any statement on the glitches being witnessed today.
It is thus unknown how long the glitches will last.