Co-operative Bank of Kenya has scrapped off-balance inquiry charges for its customers.
“Dear Customers, we’ve heard from you. We’re with immediate effect scrapping the balance inquiry charge. Keep talking to us, it can only make us better,” a statement from the lender reads.
Kenyans on social media welcomed the much-awaited move expressing their gratitude to the lender for listening to their pleas.
A few weeks ago, the bank’s chief executive officer Gideon Muriuki said the bank was successfully processing 89% of all customer transactions via mobile banking, a 24-hour contact center, ATMs, internet banking and thousands of Co-op Kwa Jirani banking agents.
During the Kenya Bankers Association 2019 sustainable finance catalyst awards, Co-op bank emerged overall winner beating equity bank and Kenya Women Finance Trust.
The awards were created to recognize institutions that practice sustainable finance which has a direct positive impact on the financial sector, the economy, the environment and the society at large.
The bank recently posted Sh10.9 billion net profit in the third quarter (Q3) of 2019 driven by 33 percent growth in non-interest income, which stood at Sh14.1 billion.