Good News! Kenya Power offer ‘Boresha Umeme’ to Improve Service Delivery

Relief for Kenyans is finally here! The Government has identified Small and Medium-sized Enterprises (SMEs) as one of the major enablers in enhancing local manufacturing. Kenya Power stated that their role is to support customers by providing quality and reliable energy to enable the realization of the country’s development goals. Kenya Power is working on a plan that will see Small and Medium Enterprises (SMEs) assigned a preferential tariff and improved quality of electricity supply boosting service delivery.

Kenya Power’s Acting General Manager for Customer Service and Regional Co-ordination, Eng. Aggrey Machasio, said the electricity distributor will continue to support the Government’s agenda of enhancing the manufacturing sector.  The plan, dubbed ‘Boresha Umeme’, includes boosting the existing network and the national street lighting project to enable SMEs to propel the 24-hour economy.

Machasio said they are working closely and creating a liaison office between Kenya Power, the national security apparatus and local citizens to monitor the street lighting network and address arising challenges that affect the public lighting programme. In addition, the Boresha Umeme campaign has created SMEs WhatsApp groups and organized customer engagement forums to share the company’s plans and get feedback on service delivery.

The company has deployed technology to ensure SME customers get online access to meter readings and other important information. Currently SME’s contribution in the manufacturing sector stands at 11.8 percent and is expected to rise to 20 percent by 2020. In its financial year that ended 30 June 2018, SME’s contributed Sh27 Billion in the revenue from consumption of electricity compared to Sh23.9 Billion recorded same period 5 years ago.